F&F IPT Bearing CO.

FREE Shipping on orders over $50 after you sign in

Customer Service

Our mission is to make your job easier.

Ordering

How long does it take to process and deliver an order?

We do our very best to deliver orders as quickly as possible. The majority of F&F Bearing’s in-stock items ship within 1 business day. Most customers will receive their items within 2 to 5 business days

The delivery timeframe will depend on the customers location from the closest warehouse and products stock position.

However, processing and delivery timeframes can vary depending on the particular product selected, please reference the shipping time frames displayed on the Product Page and in Checkout.

If there are significant delays please contact customer sercice at (419) 524-1700.

For guaranteed delivery of items that are needed urgently, we encourage you to select the expedited shipping, which is available for many of our products.

If you have questions about processing time and/or expected delivery time frames for your order, please don’t hesitate to contact our customer service team.

Customer Service Contact Information:

Phone: (419) 524-1700
Email: rcarmona@ffbearinco.com

Hours*: Monday – Friday 8 a.m. – 5 p.m. (CT)

*Customer Service is closed on some holidays. Please check our holiday schedule.

How can I cancel my order?

To cancel an order that has already been placed, please reach out to our customer service team directly.

Customer Service Contact Information:

Phone: (419) 524-1700
Email: rcarmona@ffbearinco.com

Hours*: Monday – Friday 8 a.m. – 5 p.m. (CT)

*Customer Service is closed on some holidays. Please check our holiday schedule.

Where can I send POs?

Purchase Orders can be sent to us at rcarmona@ffbearingco.com.

If you have any issues or additional questions, please reach out to our customer service team.

Customer Service Contact Information:

Phone: (419) 524-1700
Email: rcarmona@ffbearinco.com

Hours*: Monday – Friday 8 a.m. – 5 p.m. (CT)

*Customer Service is closed on some holidays. Please check our holiday schedule.

Can I have a price quoted?

Purchase Orders can be sent to us at rcarmona@ffbearinco.com

If you have any issues or additional questions, please reach out to our customer service team.

Customer Service Contact Information:

Phone: (419) 524-1700
Email: rcarmona@ffbearinco.com

Hours*: Monday – Friday 8 a.m. – 5 p.m. (CT)

*Customer Service is closed on some holidays. Please check our holiday schedule.

How long are quoted prices good for?

Quoted prices are good for 30 days. Quotes that are expired, voided, or processed will reflect current pricing.

Can I use a promo code when requesting a quote?

No. Prices affected by a promo code will not be reflected in a quote. However, promo codes can still be applied when placing your order.

What happens if the quote is expired, voided, or processed?

Available items from expired, voided, or processed quotes can still be purchased, but the cost will reflect current pricing. Discontinued items cannot be purchased.

If the prices of items in your quoted order have gone down, the price of your order will reflect the new, lower price.

If the prices of items in your quoted order have increased, we will honor the (lower) quoted price as long as the quote is not expired, voided, or previously processed and the product is still available for purchase.

How do I place an order from a quote?

Please contact customer service at (419) 524-1700 and we will be happy to help you place your quoted order.

Customer Service Contact Information:

Phone: (419) 524-1700
Email: rcarmona@ffbearinco.com

Hours*: Monday – Friday 8 a.m. – 5 p.m. (CT)

*Customer Service is closed on some holidays. Please check our holiday schedule.

What happens if I have discontinued items in my quote?

Discontinued items are not available for purchase. Please contact customer service at (419) 524-1700 so that we can recommend an alternate item, if one is available.

Customer Service Contact Information:

Phone: (419) 524-1700
Email: rcarmona@ffbearinco.com

Hours*: Monday – Friday 8 a.m. – 5 p.m. (CT)

*Customer Service is closed on some holidays. Please check our holiday schedule.

Where can I access my saved quotes?

Quotes can be emailed to you once they’ve been created by a member of our customer service team. To purchase a quoted order, please contact customer service directly.

Customer Service Contact Information:

Phone: (419) 524-1700
Email: rcarmona@ffbearinco.com

Hours*: Monday – Friday 8 a.m. – 5 p.m. (CT)

*Customer Service is closed on some holidays. Please check our holiday schedule.

Do I need a F&F Bearing account to get a quote?

Yes, you need to have a F&F Bearing account before a quote can be created. It’s quick and easy–all you need to Create an Account is your email address, a strong password, and company name. To request a quote, please contact our Customer Service Team.

Customer Service Contact Information:

Phone: (419) 524-1700
Email: rcarmona@ffbearinco.com

Hours*: Monday – Friday 8 a.m. – 5 p.m. (CT)

*Customer Service is closed on some holidays. Please check our holiday schedule.

What if I need to make changes to a quote?

You cannot edit a quote that has already been created. However, we can create a new quote for you that reflects your changes. Please contact customer service for more information.

Customer Service Contact Information:

Phone: (419) 524-1700
Email: rcarmona@ffbearinco.com

Hours*: Monday – Friday 8 a.m. – 5 p.m. (CT)

*Customer Service is closed on some holidays. Please check our holiday schedule.

Can I get a quote for expedited shipping?

Yes. Our customer service team will be happy to include the cost of expedited shipping in a quoted order. Please contact customer service for more information at (419) 524-1700. For expedited shipping quotes, please be prepared to provide information concerning the items and quantities in your order, as well as your shipping and billing addresses.

Customer Service Contact Information:

Phone: (419) 524-1700
Email: rcarmona@ffbearinco.com

Hours*: Monday – Friday 8 a.m. – 5 p.m. (CT)

*Customer Service is closed on some holidays. Please check our holiday schedule.

How do I apply a promo code?

During the checkout process, under the ‘Place Order‘ button, please enter your F&F Bearing promo code in the box under ‘Enter a Promo Code‘, then click ‘Apply‘. If you have any issues you can contact our customer service team directly.

Customer Service Contact Information:

Phone: (419) 524-1700
Email: rcarmona@ffbearingco.com

Hours*: Monday – Friday 8 a.m. – 5 p.m. (CT)

*Customer Service is closed on some holidays. Please check our holiday schedule.

How do I enter a purchase order (PO) number?

You will be given the option to enter a purchase order (PO) number at checkout under the Billing Address section. If you have any questions please don’t hesitate to reach out to our customer service team.

Customer Service Contact Information:

Phone: (419) 524-1700
Email: rcarmona@ffbearinco.com

Hours*: Monday – Friday 8 a.m. – 5 p.m. (CT)

*Customer Service is closed on some holidays. Please check our holiday schedule.

Do I need a F&F Bearing account to order from you?

You are not required to have an account to place orders at ffbearing.com. To place your order without an account, choose the ‘Checkout as Guest’ option when you are ready to checkout.

Please note that when you create an account you’ll receive the following benefits:

  • Fast, Free Shipping on orders over $50
  • Access to exclusive promos and sales
  • Order history and status updates
  • The ability to store multiple addresses and payment options
  • Quick reordering
  • Product quotes
  • Hassle-free online returns

Still have a question?

F&F Customer service team is here to help.

Phone: (419)524.1700

Fax: (419)524.2080

Email: sharon@ffbearing.com

Monday - Friday: 8am - 5am (CT)

For more information, contact us.

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